Problem with play store

[Far_Disaster]

 I bought the S24U 2 days ago with exchange. Today I factory reset my old Note 10+ and traded it in but the playstore on my S24U is giving me the option to install apps on N10+

 Does a factory reset not remove accounts from the old phone? What do I do to fix this?

[HARIRAJ1809]

Bro, this problem is occurring in most cases. Go to your Google account on your Galaxy S24 Ultra and go to your device list. Remove the Galaxy Note 10 Plus if it's there. If it's not there, just wait for a maximum period of one month. It will update your device list for security and find that your Galaxy Note 10 is not associated with this account. Then, it will be rectified automatically.
If you found this as a solution, please click on the three dots on my comment and select "Accept solution."
Thanks. 🤍

[Far_Disaster]

I did that and signed out of the N10+ but it is still showing in playstore. I even changed the password of my account

[vinayshah]

Accounts are removed from the phone but google still has that data which shows u have N10+. U can delete the device from Google settings.

[Far_Disaster]

How do I do that? I only see sign out option in my devices in my Google account

[vinayshah]

Yes do that, sign out that device from Google.

[Far_Disaster]

I did that. N10+ still shows up in playstore

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly refer given link to sign out google account from device.

For Sign out google account: https://support.google.com/accounts/answer/3067630?hl=en

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support