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Original topic:

Problem in homescreen note widgets

(Topic created on: 2 weeks ago)
17 Views
mahtab1900
Active Level 2
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2 weeks ago in 

Galaxy S
When ever restart my phone there is blank screen shown on my home screen note widgets. Can anyone facing same issue. I have attached the photo of homescreen. In my s23u

image


2 Comments
goodthings
Expert Level 5
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2 weeks ago in 

Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
cs_member10
Moderator
Moderator
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2 weeks ago in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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