Original topic:

Please optimize night mode in Galaxy S24 Ultra.

(Topic created on: 01-01-2025 05:44 PM)
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Sahil231998
Active Level 4
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Galaxy S
The night mode clicks very dull and underexposed images when timer set to 1s (auto) or max . Even the Galaxy S23 Ultra was easily able to capture vibrant and better exposed images at all lenses but this is not the case with the S24 Ultra . It doesn't feel that I am capturing the photos with a phone priced at above 1 lakh rupees not with the S24 Ultra but I was happy with S23 Ultra's results because of it's picture quality, its optimization in night mode and daylight HDR performance . And this is the worst decision of upgrading to S24 Ultra just in terms of camera performance. The night mode portrait also not pops up sometimes when clicking the pictures in portrait mode in low light. I think Samsung India is not thinking for its customers that if they are buying their mobile products then they should listen to their feedbacks and complaints. But instead they are just ignoring us and working the way they like. Thats just not good . I not satisfied with the camera performance of S24 Ultra.
1 Comment
cs_member10
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

Kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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