Heating Issue

[Thunder_God]

In my Samsung Galaxy S25 Ultra, the phone overheats and the battery drains very quickly whenever I use Instagram, after the May 2025 patch update.

After that,

I saw a community post about a heating issue with the Galaxy S25 Ultra. The person thoroughly analyzed it and found that the latest version of Instagram was the cause. They uninstalled the app and reinstalled an older version of Instagram, resolving the heating and excessive battery drain. I also installed the older version(april one); it is now fine. I am attaching two screenshots of battery usage with the latest and an older version of Instagram. Just check the screen on time and battery consumption of the instagram. Please escalate this issue and optimize the OS regarding the latest app updates that are receiving issues.

With latest instgram update battery usage

With older version of instagram

[balasankarbalu007]

From where did u got that older version?

[Thunder_God]

From the apk mirror site

[balasankarbalu007]

Is it safe to use

[Thunder_God]

Normally, I don't install APKs from sites unless I downloaded only popular apps like those from APKMirror and Uptodown, which are comparatively safe.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the usage of the battery is different for every application, some apps consume more battery depending on the screen time, network fluctuation, refresh rate, etc. Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

8. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support