Got a pink line on my S23+ after software update. @Samsung please take responsibility for it. S21 & 22 series are covered under this issue for free replacement of screen but not S23 series.
It's not true can get free replacement for s23 also. My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try
I went to a authorised samsung service center and the guy told me to first check with samsung customer care. If they will allow or admit that it is a software issue then they will provide a free replacement. And Samsung customer care straight away denied any free replacement.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
We would kindly request you to visit the service center, and we hope they will be able to assist you after inspecting your device. According to Samsung policies, repair charges may apply. They will ensure you receive original parts at a genuine cost along with a service invoice.
Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
I appreciate your response but it still doesn't feel right to pay premium price for Samsung devices and in return get such a disappointing experience. Your hardwares can't keep up with your software updates. What's the point of providing 4 years of updates if the hardwares fails within 2 years?
