I feel cheated by this pink line issue, and the service center refused to provide a free display replacement. The issue arose after a software update. The S21, S21+, S21 Ultra, and S22 Ultra received free display replacements, but the S22 and S22+ did not. Need to know if someone trusts a brand and buys a premium-segment mobile, expecting to avoid issues, but the product fails to deliver. I bought it at release March'22 . How can it still be under warranty after almost three years? I've given feedback and raised a service request with Samsung Service. I'm waiting for a reply on the next step, or whether we need to take a different approach to get the solution resolved from their side, as this is not the issue we created.
If anyone get this resolved, kindly reply on the steps gone through it. Thanks
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As you have already connected with our service team, they have guided you after inspecting the device. According to Samsung policies, please be informed that charges for repair are applicable. We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.
They will ensure you receive original parts at a genuine cost, along with a service invoice.
Yes, I'm aksing you this, why should I pay when it's not my mistake. So many people were affected because of this update. Check the forum. Many of them were really disappointed because of the update provided.
Bad quality hardware + bad update =☠ Honestly they must give free green line replacement ( horizontal and vertical lines) to prove that oneplus ( a small android company) can't be more proud of their new hardware's quality.
Similar experience. I too have S22 and until yesterday everything was good however to my surprise when I checked my phone today found a pink line across the screen running from top front camera to button of the phone. Few other devices did receive free screen replacement however S22 didn't. Can we all urge Samsung to check this real quick and give us an appropriate solution.
Yes, we are all following up with Samsung customer care. But none of them are accepting it. They are saying that there were no issues on their side and that the S22 and S22+ were not eligible.
