Pink line after faulty software update with bad customer support.

[DarkGhost]

I just had a conversation with the customer support and they said that I have to pay the charges since the device is out of warranty and also constantly stated that this is not a software problem it a hardware issue only comes when the user damages it. I asked her to tell me a place i can take my phone and they can inspect my phone showing any damage he said what ever it might be we will not be taking liability for any damage and we ( consumers) have to pay the charges i asked her few questions after that she was unable to answer stating that she does not have the information about those later after hours of back and forth irritation she took my address and model number and said that she has escalated the concern to higher officials which at first denied having any.

After having conversation with the customer support it made it very clear that not only the software faulty but the customer support are also utterly useless and only has information that we have.

[RonFT9]

This looks definitely like Scamsung. They have this issue since 2023 and yet they are doing nothing about it. Do we have any root cause as to why this is happening? I previously owned an S10 and it has fallen down 2 to 3 times and nothing had happened. These post covid phones looks like a delicate piece.

[ArunMV]

Using S23 ultra..got pink clean today at 5.30pm

[DarkGhost]

This is the problem with almost everyone who has updated the June security patch and whose devices are out of warranty are not covered in this

[RonFT9]

I have S23 Ultra and had a green line and got it replaced for free. Call or start the chat again and ask them to escalate it to their superiors. Dont disconnec the call or end the chat till they escalate. When I say escalate, meaning escalate to the head office. These chat people dont provide any proper response.

[DarkGhost]

I tried doing that but the support on the call stated that they do not have any higher officials and later shifted to cannot do and then later after hours of long irritating discussion she asked me my address and model number to escalate, now a person called and asked me my bill copy

[RonFT9]

I think my post got deleted.

Did they send you any reference number after escalating?

[DarkGhost]

Yes like they send the reference number even after every conversation

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have checked and confirmed that your concern has already been highlighted to our dedicated team. You will receive an update from them shortly.

Warm Regards,
Samsung Customer Support

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care +you will get positive reply try