Pink line after faulty software update with bad customer support.

[DarkGhost]

I just had a conversation with the customer support and they said that I have to pay the charges since the device is out of warranty and also constantly stated that this is not a software problem it a hardware issue only comes when the user damages it. I asked her to tell me a place i can take my phone and they can inspect my phone showing any damage he said what ever it might be we will not be taking liability for any damage and we ( consumers) have to pay the charges i asked her few questions after that she was unable to answer stating that she does not have the information about those later after hours of back and forth irritation she took my address and model number and said that she has escalated the concern to higher officials which at first denied having any.

After having conversation with the customer support it made it very clear that not only the software faulty but the customer support are also utterly useless and only has information that we have.

[roshanbhagwat]

Same problem i faced

[DarkGhost]

Post it on twitter as well also post it on the people's profile who are currently advertising samsung like crazy what is the point us spending lots of money and facing such bad experience how is this company any different from apple who deliberately releases faulty updates, forcing the users to change or spend money of device service

[roshanbhagwat]

Sure bro

[DarkGhost]

What the customer support person says that we have not received a single complaint of this type from people using the same device.

[roshanbhagwat]

Check this attached Screenshot

[DarkGhost]

Yeah you will need to wait atleast for a week after repeated posting they will reach out. In the meanwhile keep posting. I had to keep posting on x and here for 3 days continuously to receive a call

[roshanbhagwat]

Thanks bro

[BiRdMaN]

Sammy FANs spend money on ScAMSUNG FLAGSHIP phones and wise people go for another brand

[DarkGhost]

Yes if this issue is not resolved not going to buy samsung ever i spend money for whole ecosystem buds watch laptop and tablet as well will be switching all of them. Before the faulty update I thought of upgrading with s26 but now I don't think that will be happening if this issue does not get resolved.