Original topic:

Pink and green line issues

(Topic created on: 09-24-2025 07:01 PM)
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nina264
Active Level 1
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Galaxy S
Many reports show that Samsung S series devices often develop pink and green line issues. How can I protect my #Samsung S23 Plus from this problem? Are there any tips or precautions I should follow?”

13 Comments
OS15
Active Level 7
Galaxy S
I'd suggest turn off fast charging.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

If anyone facing line issues on their device's display, we encourage them to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.

Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. They can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Meanwhile, we would suggest you to keep your device updated in latest software.

Warm Regards,
Samsung Customer Support

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Vikram_P
Active Level 3
Galaxy S

The only best tip I can suggest is to get rid of old Samsung phones, more than 2 year, by getting a good exchange value. As soon as the display gets an issue, even a minor one, the exchange value goes down drastically. My S22 Ultra was valued at 40k for an exchange, but now that it has a vertical green line on the screen, it is down to nearly 12k. Samsung doesn't care once you're in a situation like mine. They'll do their best to find the lamest possible reason to reject a free replacement for the issue that arose due to their own faulty update.

ram_ram
Expert Level 4
Galaxy S
Don't update software it is very difficult to get free replacement of display from Samsung
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