Original topic:

Photos disappeared from Samsung Gallery.

(Topic created on: 05-09-2023 09:05 PM)
823 Views
thisisbimal
Active Level 1
Options
Galaxy S
Look, first of all, I am quite tech savvy, so I know what I'm talking about here.
Here are some important points before we start:
1) I've never resetted my phone.
2) Google Photos / One Drive backup is always off in mine.
3) I am 100% sure I have never deleted those photos.

Problem is, some photos just disappeared from gallery. Before we call it a bug, this isn't the first time it has happened. This has happened multiple times before. So what is the issue here? Photos are really important. I even know the exact dates of which dates the photos have been deleted.

This used to happen several months ago, but I didn't really pay much attention. Unusually, only the photos I take using my Camera app gets disappeared, nkt the one that were transferred.

If anyone knows or have faced similar issues, do let me know how I can fix it. Although I'm pretty sure, it wont get my photos back. 🙃 


10 Comments
piyussh07
Expert Level 5
Galaxy S
Never faced this in S21fe.
0 Likes
thisisbimal
Active Level 1
Galaxy S
Thank you, I am using S20 Plus
piyussh07
Expert Level 5
Galaxy S
Awesome.
Are you on latest patch?
Or stopped updating some times back?
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thisisbimal
Active Level 1
Galaxy S
Updated April security patch last week. Running on final update One Ui 5.1 based on Android 13.
piyussh07
Expert Level 5
Galaxy S
As you are tech savvy😅 what all things you've done to find the solution?
IcyJay30
Expert Level 3
Galaxy S
Good number of people have faced this but mostly inside secure folder
0 Likes
thisisbimal
Active Level 1
Galaxy S
Okay, but my Secure Folders are totally fine. Thanks
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cs-member11
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 
  
Warm Regards, 
Samsung Customer Support

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thisisbimal
Active Level 1
Galaxy S
There's no error log file. How do I create one?
0 Likes