Original topic:

Phone overheating

(Topic created on: 02-22-2024 12:16 PM)
581 Views
anandVivek22
Active Level 5
Options
Galaxy S
Since the last update on S22 Ultra, the battery is draining faster and phone is overheating after 15-20 mins of normal use. Anyone else facing this?
Fix this @samsung asap.
4 Comments
shivmgor
Active Level 9
Galaxy S
Summer is coming
Prashantbgh
Active Level 10
Galaxy S
True
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by given links. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Prashantbgh
Active Level 10
Galaxy S
All you have asked us to do is already done from our side. It's Samsung's old disease. And Samsung still can't do anything or they can't able to do will only they will know. You can trust when battery percentage becomes under 15% in iphone but you can't even trust your Samsung phone battery percentage when it becomes even 20%. This is reality. And you have to accept it.
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