Original topic:

Phone/game lags when screen recording and gaming at same time

(Topic created on: 07-19-2020 03:50 PM)
2030 Views
Sevan97
Beginner Level 2
Options
Galaxy S

I just bought my s10 plus a week ago and when i try to screen record and play pubg or cod at the same time the phone or game starts to lag. I had an iphone 6s and when i would screen record and play games on that phone the games wouldnt lag. Just slightly. But on my s10 plus its more noticable and horrible! Its a newer and more powerful phone than my 6s yet still lags when screen recording games! When my 4 year old iphone 6s wouldnt! 

 

Hopefully samsung fixes this issue with the next software update or something

4 Comments
AravindanR
Active Level 6
Galaxy S
Samsung S series is not that great for gaming. Especially PUBG. You really made a bad choice if your main focus is mainly on gaming.
0 Likes
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


Be assured, please perform the below mentioned quick steps to resolve the issue:-


1. Stop the background running app (Tap on the left soft key and close all the running apps).


2. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


3. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.


After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
skyler1206
Active Level 1
Galaxy S
does your issue solved brother?

i am also having same issue.
Bishal98366
Active Level 7
Galaxy S
Issue doesn't solve bro issue continues and it's taking more ram using over than 5gb ram