Original topic:

Phone Diagnostics malfunction

(Topic created on: 08-24-2024 06:17 PM)
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GKP77
Active Level 3
Options
Galaxy S
Just got my S21 Ultra battery replaced from an authorized Samsung Service Centre; but my Phone diagnostics still showing that the new battery is also having some issue and has a weak life. So, could there be a software issue with the Samsung Members app?

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10 Comments
Rishabh4477
Active Level 5
Galaxy S
Your battery gone if your phone is in warranty period your battery will replaced in service center otherwise you may charged for new battery replacement.
GKP77
Active Level 3
Galaxy S
I already replaced my phone's old battery because of this, but even after installing a new battery, the Phone Diagnostics is showing this.
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HARIRAJ1809
Active Level 5
Galaxy S
It may be of a members app bug bro or it shows older results you should hold on members app logo and go to settings and clear the app data and try again.....
If it works click on three dots on my reply and accept as a solution
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GKP77
Active Level 3
Galaxy S
Nope. It didn't work
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HARIRAJ1809
Active Level 5
Galaxy S
Go to the service center and tell them about this error, bro. (Try not to pay for it.)
By the way, how much did you spend before, bro? I also want to change my sister's phone.
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Rishabh4477
Active Level 5
Galaxy S
This means old battery replaced in your phone .
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service centre once again from where you have done the service of the product earlier and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

Warm Regards,
Samsung Customer Support

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dhhfbcvnvn
Active Level 5
Galaxy S
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BlindsPOWER
Beginner Level 2
Galaxy S
Hlo
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