After updating my device(S24 ultra) to One UI 7, I’ve started experiencing several issues that were not present before the update:
1. Overheating – The phone heats up quickly during normal use, even without running heavy apps or games.
2. Battery Drain – There’s a noticeable drop in battery life. The battery drains faster than usual even in idle or power-saving modes.
3. Moisture Detection Warning – I frequently get a “moisture detected” warning, even when the charging port is completely dry. This is preventing me from charging the device via USB-C at times.
I’ve tried basic troubleshooting like clearing cache, rebooting, and running diagnostics via the Members app, but the issues persist.
Has anyone else encountered these problems after the update? Any solutions or official responses from Samsung would be greatly appreciated.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
