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Original topic:

One UI7 update india

(Topic created on: 04-23-2025 09:00 PM)
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MeetS23ultra
Active Level 1
Options
Galaxy S
So today update come to the my phone but I am not available to download. One after another error is occurring & now it is stuck at 91% download & not going forward. Msg is appearing that connects to wifi & also after that it not working.
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Solution
Wodehouse
Expert Level 5
Galaxy S
Server overload. Keep your phone charged and some more patience. Once the load eases the download will be quick.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

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Solution
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly follow the below given steps by using the given link to update device software.

● Please take note of the following important instructions before proceeding with any software updates on your devices:
1. Ensure that you have a stable Wi-Fi connection on your mobile device. Downloading via a mobile network may result in additional charges.
2. Check that you have enough storage space available on your device to accommodate the updates.
3. Make sure your device has sufficient battery life for the update process (above 50%).
4. Kindly restart the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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4 Comments
Solution
Wodehouse
Expert Level 5
Galaxy S
Server overload. Keep your phone charged and some more patience. Once the load eases the download will be quick.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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mhudit
Active Level 1
Galaxy S
Just got one ui 7 for my s24+
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Galaxy S
Same stuck on 91%
Solution
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly follow the below given steps by using the given link to update device software.

● Please take note of the following important instructions before proceeding with any software updates on your devices:
1. Ensure that you have a stable Wi-Fi connection on your mobile device. Downloading via a mobile network may result in additional charges.
2. Check that you have enough storage space available on your device to accommodate the updates.
3. Make sure your device has sufficient battery life for the update process (above 50%).
4. Kindly restart the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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