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04-24-2025 01:06 PM in
Galaxy SSolved! Go to Solution.
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04-24-2025 01:20 PM (Last edited 04-24-2025 01:21 PM ) in
Galaxy S- Mark as New
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04-24-2025 01:56 PM in
Galaxy S- Mark as New
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04-24-2025 04:54 PM in
Galaxy SMe2 after update i can't turn on or off the VOLTE on my S24U

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04-25-2025 09:12 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Network mode should be set to LTE,3G, or 2G (Auto Connect): Path: Settings > Connections > Mobile Networks > Network mode SIM1/ SIM2 LTE/ 3G/ 2G (auto connect).
● Reset the network settings- Path: Settings>General Management>Reset>Reset network settings.
● Reset settings- Path: Settings>General Management>Reset>Reset settings.
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Warm Regards,
Samsung Customer Support

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