OTG not connecting

[vishu0cool]

I've tried to connect my external SSD to my s24 ultra but it's not connecting

Anyone facing the sme isssue

[hussain822]

Nope mine is working fine

[vishu0cool]

Any particular settings to check

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Check different OTGs with your device.

2. Check another SSD card.

3. Check with genuine OTG cable.

4. Check whether the device is OTG compatible or not.

5- Check the USB connection: Perform interactive checks through the Samsung Members apps.
Path: Samsung members > support > Interactive checks > Charger/USB).

6 -Clear data of USB settings: Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.

7- Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly share the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.