Original topic:

No Sim direction after Software Update

(Topic created on: 07-19-2025 05:49 AM)
49 Views
D3vdutt
Beginner Level 2
Options
Galaxy S
After the latest software update in S21 fe i just lost my Mobile network connection and now all the videos are having lag and is stuck in between. Frustrated 😠 
9 Comments
Galaxy S
SCAMMED
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goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to other users also,click on 3dots in my reply section and click on accept solution. Thanks.
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D3vdutt
Beginner Level 2
Galaxy S
Let me try
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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Rahul8887
Active Level 2
Galaxy S
Use esim option until new software update 👍
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D3vdutt
Beginner Level 2
Galaxy S
No esim for S21 Fe🥲
Rahul8887
Active Level 2
Galaxy S
Take the phone to the service center...
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

2. Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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iNAM0_0
Beginner Level 5
Galaxy S
Same brother, please tell me how did you approach this issue
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