Network issue in s23

[AmeenIsmayil]

During gaming(efootball) my network is dropping to LTE+ from 5G where my roommate device still operate in 5G.What could be the problem?

[Mk901]

❤❤

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that when connected to a 5G network, they handle higher data speeds efficiently. However, during resource-heavy activities like gaming, if the device heats up, it automatically switches to 4G to reduce overheating and maintain performance. Kindly visit this mentioned link to resolve your issue by using the below-given link.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support