Need help for camera in s24

[Apurrvvv]

I sometimes if i click pictures in 3x portrait why it comes out faded like a white wall layer added? Should i stop using scene optimizer or what settings should i apply?

[Samsung_OneUi]

It is perfect bro. No issues. In 3X it is normal you can enhanse your photo later by galaxy enhancex app or image editor from gallary. Otherwise from camera settings you can minimize optimization.

[Apurrvvv]

I mean scene optimizer ki wjh se faded picture aa skta h? So i can off it

[Samsung_OneUi]

Personally i always turn it off. So yiu can try it too

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Samsung has found an issue where camera images may be affected at specific zoom levels when using the 'Maximum' option in Intelligent Optimization.

A software patch is being developed to address this issue, so it's important to keep your device's software updated. As a temporary solution, you can adjust the quality optimization setting to 'Medium' or 'Minimum' within the Intelligent Optimization section of the Camera settings.

Path: Camera app > Settings > Intelligent Optimization > Quality Optimization and select either 'Medium' or 'Minimum'. The default setting is 'Maximum'.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[Apurrvvv]

Thank you for noticing my concerns. Please give us software patch as soon as possible. Samsung knows for it good and vibrant portrait in zoom. Like 3x and 5x etc. in my s24, it gives washed out images hope you solve it asap.