Original topic:

My fingerprint sensor of S23 is not working since I put tempered glass on it

(Topic created on: 10-27-2024 02:18 AM)
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Ritsu
Active Level 1
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Galaxy S
It's not rendering my fingerprint, since the day i put a tempered glass on my phone screen 
15 Comments
Galaxy S
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Tech_xplorer
Active Level 10
Galaxy S
Finger print won't work with low quality tempered glass. Get one which supports fingerprint reader. I have not faced any issue with tempered glass
Hercules88
Active Level 6
Galaxy S
Which one do you use?
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Tech_xplorer
Active Level 10
Galaxy S
Not sure, got it offline. Moreover, finger print support was written on it
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Galaxy S
Bro first applied normal tempered glass and registered your fingerprint it's work
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Samsung cannot guarantee compatibility with third-party products. The thickness and structure of protective films or screen protectors may affect the performance of the fingerprint sensor.

If you are currently using a third-party Screen Guard or Screen Protector, we recommend removing it and re-registering your fingerprint. If you continue to experience issues after doing so, we suggest contacting the service center or the point of purchase where you obtained the glass for your device.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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