Original topic:

My S23 ultra is hanging, and auto restarts while using Instagram.

(Topic created on: 04-06-2025 01:01 AM)
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Ani1883
Active Level 1
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Galaxy S
Is there anyone facing this issue 🤔 
16 Comments
Galaxy S
Same here, man. Actually, it's an Instagram glitch. Download one of the previous versions and do not update to the latest version. It happened to me twice.🤣🤣
rohits23
Active Level 1
Galaxy S
Same here in my s23
Vinay_K
Active Level 1
Galaxy S
I thought i was only one having this issue
Good to hear i am not alone
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anil7280
Active Level 2
Galaxy S
Same here brother....what was the solution
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Galaxy S
Use older version brother
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Jahnvi23
Beginner Level 2
Galaxy S
Same here in my s23 ultra.. whats the solution for this???
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atharva1505
Active Level 3
Galaxy S
Same happening to my s23. Does anyone know it's solution?
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing the issue with third party apps and if your device other application working fine with mobile internet, So we would request you kindly contact the respective helpline they will guide you regarding the exact information regarding this.

However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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