My S23 automatically freezes and stops working. How can I solve it?

[daksh_001]

My S23 automatically freezes and stops working. How can I solve it?

[humvee782]

Please restart your phone in safe mode.

1. Turn off your device

2. Press and hold the Power button until the device vibrates and the Samsung Galaxy screen appears

3. While the Samsung Galaxy screen is still on, press and hold the Volume down button

4. Continue holding the Volume down button until "Safe mode" appears in the bottom left of the screen

5. The process may take up to 45 seconds.

And check if the screen freezes and restarts in safe mode. If it does there might be a hardware issue which needs an I'm.ediate check from service centre, and if it isn't then there must be a software glitch, consider updating or resetting your phone, but first take back up of your all Important data.

[daksh_001]

Thank you

[humvee782]

If you find this a valuable solutions then besides my comment there are three dots. Plz click on solution and submit. Thanks..

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support