Galaxy S22 Ultra automatically restarts frequently.

[Abhilash24]

I received an update on my device, and few of the apps automatically got updated. After installing the update my phone is constantly restarting wile using apps or performing basic functions.

The phone freezes everytime I try to perform some task, and the it restarts. I was not able to access the Gallery, an error appeared saying "samsung cloud keeps stopping" . Then I uninstalled cloud update and I was able to access Gallery.

Now many of the Apps are not working and the phone frequently restarts.

Gallery not accessible.

[akashbayyana]

Trying cleaning cache memory in recovery mode
If it doesn't work
Reinstall the os

[Abhilash24]

Thanks a lot. While performing either of these steps will my data be lost?

[Ravi2023]

Yes you should take backup. Try factory reset from recovery mode.

[akashbayyana]

Clearing cache you will not lose data
But reinstalling os you will lose

You can use smart switch for backup
But remember while restore the data just restore data images videos don't restore settings or apps

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We would request you to kindly perform the following steps to resolve your issues.

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Abhilash24]

This is not because of any Third party app that I installed or due to lack of storage. I have been using my phone in this state since ages. This is due to the latest update that I installed. The code has bugs, testing was not done correctly on all devices. The device that I'm using is top variant, and such issues are not expected. Please fix this issue ASAP or else I shall have to give up on Samsung devices. I am not able to use WhatsApp either. If this continues I shall file legal complaint against the brand.