Mp3 files getting automatically deleted

[pulickalvivek]

I've copied about 2500 MP3 files from my old device to my new samsung galaxy s20 fe yesterday.. everything was working fine yesterday..today the files app is showing only 1000 MP3 files.. remaining music have been mysteriously deleted..kindly offer a solution at the earliest

[RαʝҽʂԋKυɱαɾ21]

CHECK IN RECYCLE BIN
CHECK IF ANY FILE YOU FIND ?

ELSE
THAT FILES MAY BECOME CORRUPTED !

[pulickalvivek]

Not in recycled bin also..I haven't deleted it..iv turned off device cares daily optimisation..recopied the songs..waiting for tomorrow

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.
 
Thank you for writing to Samsung. 

Warm Regards,
Samsung Customer Support   

[Members_CuD98x0]

I'm Facing the same problem on S21 ultra!

Everytime i redownload the MP3... I recognize after few days that some of them deleted again

Such a very very bad experience with Samsung!

[Anonymous]

If you have samsung music, remove that. It slows down the process. But music files are eventually getting deleted when you restart the phone.

[Members_eEXQt4A]

I am also facing this problem in my A52s 8-128 5G ... please help

[Hashant007]

My newly added songs delete automatic after 4 to 5 days. Do the needful

[shahnawaz97]

My audio files are being deleted automaticly on my s10e

[Saubby]

Facing the same in s22