Friends do any one know why my files are getting deleted automatically and i have to restore them on daily basis, i m facing this issue after updating my phone to android 15, i m using s21 fe phone...
1. Device Care Settings: Samsung's Device Care feature includes a "Storage Booster" that may automatically delete what it deems "unnecessary data" to free up space. This could include files in certain folders.
2. Folder Structure Depth: Some users have noticed that files stored in deeply nested folders (e.g., Home/Docs/Images/Dogs/) are more likely to be deleted. This might be due to how the system handles folder hierarchies.
3. System Storage Optimization: After updates, the system may optimize storage, leading to unexpected deletions. For instance, some users have reported that their system storage increased significantly after updates, possibly affecting file retention.
4. App-Specific Settings: Certain apps, like the Gallery or My Files, might have settings that automatically delete files after sharing or after a certain period. Checking and adjusting these settings could help.
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✅ Recommended Solutions
1. Disable Auto-Delete in Device Care:
Go to Settings > Device Care > Storage > Storage Booster.
Toggle off any settings related to automatic deletion of unnecessary data.
2. Check App Settings:
For the Gallery app:
Open the app, tap the three dots (menu), and go to Settings.
Look for options like "Delete after sharing" and disable them if enabled.
For the My Files app:
Open the app, tap the three dots (menu), and go to Settings.
Ensure that options related to automatic deletion are turned off.
3. Use a Different File Manager: Some users have found that using third-party file managers can help prevent unexpected deletions. These apps might offer more control over file management.
4. Backup Important Files: Regularly back up your important files to cloud services like Google Drive, OneDrive, or Samsung Cloud. This ensures that even if files are deleted, you can restore them easily.
5. Contact Samsung Support: If the issue persists, consider reaching out to Samsung Support for assistance. They may be able to provide more specific guidance or solutions tailored to your device and software version.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
