After updating to One UI 7 on my Galaxy S21 fe, I'm facing an issue where the mobile hotspot only works on the 2.4GHz band. When I switch to 5GHz, it does not turn on at all.
I've checked various settings (like flight mode on off, data saver off, reset network setting, device restart) and the issue persists even I checked when the phone is not heating and not connected to a charger, so I don't think it's a thermal limitation. (this device is not in power saving mode, and the 5GHz hotspot was working properly on One UI 6).
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
i have a s21+ and had been having same issue from last 1st may update but recently i found out when i turn on location then it works, i usually keep location off but after doing the system diagnosis i had location on and out of curiosity or desperation i tapping on the hotspot option and it turned on and then i opened the menu and it was on 5ghz. Kinda weird but it works like that for me, try it. It might work for you too
I have the same problem with my TV UE50CU7172UXXH and both my A56 and S25 phones the last year. Customer support in my country (Greece) is awful. They did not know this problem and I updated my TV to the awful Tizen 8. Why you do that? Why problems like these arise ?
