Original topic:

Media is being played routine crash

(Topic created on: 12-30-2023 08:44 PM)
145 Views
iamrohitkm
Expert Level 5
Options
Galaxy S
After one ui 6 update on my s21 ultra I see Media is being played routine is getting crashed most of the time. Any solution. 

image


2 Comments
itarunkumarP
Active Level 8
Galaxy S
Yes! It could be a bug
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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