Original topic:

Major problem with optical in display fingerprint scanner

(Topic created on: 06-27-2021 12:47 PM)
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SpaceTime
Active Level 8
Options
Galaxy S
I have S20 FE 5G ..and I got to know that for all Samsung devices having optical in display fingerprint scanner the eye comfort shield/blue light does not work in lock screen. In fact, the color balance is not even warm. This really hurts the eye in night/low light conditions.

Earlier I have used K20 Pro which also has optical fingerprint scanner (obviously not this fast) but their implementation is different. Fisrt a swipe is required to open the enter password screen and this page is dark tinted where we get the fingerprint option also. 

So Samsung can definitely implement something similar.
Meanwhile please share any alternative solution if anyone have.
11 Comments
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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SpaceTime
Active Level 8
Galaxy S
Already done :) Thanks for the attention!
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