Jio 5g not working on s23

[_Kaizu]

Hello Samsung,

My myjio app is detecting this phone as samsung S9 and I already complained jio but they are saying its not there issue and Samsung will look into this.

I have attached a ss for this.

As samsung S9 is 4g device, I am not able to use 5g service.

• I have reset the phone.
• Even reinstalled the myjio app
• On latest firmware (September)

Please someone help.

[piyussh07]

S9 isnt a 5g device na 😂😂
Hmm s23 user🤭

[piyussh07]

Aur khn khn dikhata hai as s9?
Cpuz mein bhi?

[_Kaizu]

I am not aware of Cpuz, how to check?

[piyussh07]

Download that from Playstore na
Am Just being curious, why it's showing s9, error from Jio end, or something in s23 from S9 😂

[_Kaizu]

Yes bro, downloaded and checked, there it is showing me just model number.

[piyussh07]

And that model number if you google it, is of?

[_Kaizu]

Mine is a foreign device(canada version) and its showing me S23 only.
My other friends have all foreign samsung device but 5g is working with them.

[piyussh07]

https://r2.community.samsung.com/t5/Galaxy-S/Workaround-Jio-5G-not-working-in-US-bought-Galaxy-phone...

[_Kaizu]

Thanks bro🥺🤩. But i have converted to esim now. I will have to add esim in some other phone, and do that process. But Thank u for the help.