Issues with Samsung S21 FE 5G

[chandramouli9]

After doing the service two months ago there are some issues with my samsung s21fe 5g exynos version where i am unable to make calls properly some of the times.

Mainly call drops are happening and even i cut the call but in the notification bar it is still running.

Network issue : 

The other one is network issue where the status of network is in 5g but the net speed is very low and the main issue here is where i can see only uplink and downlink is not at all coming in most of the cases.

And also when i try to enable flight mode and it goes unselectable for some time when you want to disable it and the networks are not coming quickly after disabling it as it is taking lot of time.

Battery issue :

And Finally battery drain issue as common for all the samsung phones.

Atlast the funny thing is when i serviced my phone on two weeks prior to the warranty expires, now there is no warranty for it to fix and extended warranty is a way higher rate. 

Please guide me if anyone has a solution for the above issues.

[KEDYY]

doing service? what kind of service?

[chandramouli9]

Two months ago my battery port has'nt working properly in result the charging time has increased drastically so that i met with nearby service center where the support person told to change of battery port but they don't have it and after some time they made some changes after that it is working properly and with the above issues mentioned.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Please visit the mentioned link to resolve the battery issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to...

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area
Advice customer to check his/her device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Note: Steps and Images may vary according to OS.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as automatically.
Step6: Tap on OK.
Step7: Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[MISTERROYAL]

I have got the same issue with my s21fe frequent call drops, despite 5g indication the internet doesnt load and various other cellular related problems

[chandramouli9]

What did you do?

[MISTERROYAL]

I almost did everything from resetting my phone to getting my sim changed with the network operator i use, yet the issue persists.

[chandramouli9]

The issue is with the charging port in that network port will be there you need to get it replaced.

[MISTERROYAL]

Ohhh thank u for answering my query, btw do u kw how much will it cost to get it done

[chandramouli9]

I replaced it for 2k-2500 at service center