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05-23-2025 01:01 AM in
Galaxy S
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05-23-2025 04:14 PM in
Galaxy SDear Samsung member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.
1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.
3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.
4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.
6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.
▶ Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
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06-18-2025 03:04 PM in
Galaxy S