recently purchased the Samsung S24 Ultra 512 GB on January 25th, but I am disappointed with the quality of the photos it takes. The image quality is poor, and the phone overheats when I use WhatsApp video calling for more than 35 minutes. Additionally, the multi-window feature closes unexpectedly while I am using the phone, and a pop-up message appears asking me to let the device cool down. I am embarrassed by these issues, especially when using the phone in front of my relatives and colleagues. I would like to return the phone and request your feedback on whether your device experiences overheating during WhatsApp video calls.
As per your query, we request you to share the log file also share images and short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
