Issues need to fix 🙏

[CHANU_99]

Some minor issues but facing always.. need to be fix 🙏

This is Galaxy S21 FE 5G (Snapdragon 888).

Facing issues:

1. 3x telephoto lens can never focus close subject. This is working only for subjects which are far away.. If I try to focus close subject, it shifts to the main sensor or if I tap on 3x to focusing close something, it never shifts. (It's after UI 6.0) {may be this is happening on most of the S series phone having telephoto lens}

2. Selfie camera gives blurry output. If I take a group selfie, only my face is sharp & clear.. but all other's face at my background (if in little distance) are so blurry & not sharp. Also for scenery background.

3. Eye Comfort Shield never works on Lockscreen. When I unlock, it works but never on Lockscreen. (It's after UI 6.0)

4. Phone hangs/heavily drops frame while remastering a picture in gallery. Remastering animation not remains smooth & if I scroll down notification panel, it feels like 90's phone with heavy load.

5. Last 5% charge drops within 1-2min while in use.

I hope @Samsung look into these matter🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device camera issue: Check physical condition of your camera lens.
Broken camera lens>> Scratchy camera lens.
Note: Please check there is no laminated or tempered glass pasted on camera.
Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

Reset camera settings:
From the home screen tap on Camera>>Tap on Settings>>Scroll up and tap on Reset settings>> Tap on Reset.

Galaxy device hang issue :Check space availability
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Close Background Apps

Is there any unnecessary application running in the background?
Too many applications running in the background may cause the device to hang. Kindly close the background running applications in the device (''Tap the left side key & close the background running application'').

Remove third party application
Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.
Step1: Navigate to Settings
Step2: Tap on Apps
Step3: Select the third-party application from Apps.
E.g. DU Recorder
Step4: Tap on Uninstall

Remove memory card
Due to some ''unauthorized'' file in memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot.
Step3: Remove the memory card.
Step4: Insert the tray back into the tray slot
Note: Please ensure that memory card is not removed while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Remove third party accessories
Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like ''Charger, USB Cable'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

Disable power saving mode
Power saving mode'' limit the performance of the device. So we recommend disabling the Power Saving mode in your device.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[APPUVJ]

Iam using s21 fe exynos I have same problem with my 3x telephoto
That problem only exist in s21 fe

I compared it with s20 fe and s24 .only found in my s21 fe 🤕

[CHANU_99]

🙁🥲 they should look into this

[KumarUjjawal]

i agree with your point no. 1 & 4

[CHANU_99]

Yes they should look into the matter

[ygsfsw]

Bro, these types of problems happen with my phone after one ui 6, but it's running on the feb patch. There are no changes in terms of these problems. I'll show you a video when i shift 3x lens. i agree with all points, even i reset this phone 2x, but nothing changed, but I hope it will be fixed with one ui 6.1.

[CHANU_99]

Yeah! Why don't they look for it?

[ygsfsw]

Send feedback to the samsung with samsung member app in error report i reported. Let's see what happens . Jyda log report karenge tabhi hi fix hogi wrna aise hi rahega

[MKsarath]

Same issue here

[ygsfsw]

Send feedback to the samsung using this application in error report