Original topic:

Issues after One UI 7 update on Galaxy S23

(Topic created on: 05-28-2025 03:53 PM)
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Koushal31
Active Level 1
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Galaxy S
There're several issues in my Galaxy S23 after the recent one UI 7 update 
1. Battery backup is below 4 hours which used to be around 6 hours
2. Fingerprint unlocking isn't working properly on lockscreen it's taking around 4-5 attempts to unlock
3. Camera telephoto lens is just unusable after this update which is used to be my favourite and most used mode
4. Lagging, the phone lags here n there
I'm going to shift on Apple iPhone from now on and never will use samsung again. I recommended samsung to a lot of my friends but now will recommend everyone to stay away from samsung.

3 Comments
BiRdMaN
Expert Level 5
Galaxy S
I've already switched to iphone
Koushal31
Active Level 1
Galaxy S
As a student it's not easy for me to do so I used to work when I bought this **bleep** but now I don't.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Additionally, if you have any video clips or images that illustrate the problem, it would greatly enhance our understanding.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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