Original topic:

Issue with lens switching in s25 ultra

(Topic created on: 04-13-2025 11:59 PM)
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lazyostrich9
Active Level 1
Options
Galaxy S
I am facing a new issue while changing my zoom from 1 to 0.6, there is a jolt type of sound and the zoom if flickering, any solution for this king of problems 

4 Comments
mksingh98
Active Level 9
Galaxy S
Did you tried clearing the data of camera app. Also try using other app. And see that still are you facing same issue !!
akki78
Active Level 5
Galaxy S
Also clear you cache form recovery see if it helps
lazyostrich9
Active Level 1
Galaxy S
Tried everything but still facing the same issue
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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