Issue s23 ultra

[s23ultraAkash]

I'm using an S23 Ultra, but I'm facing these issues. Kindly help if anyone knows the solution.

1. When I click document pictures and send them on WhatsApp, the document data suddenly blurs and is not perfectly visible.

2. The selfie camera quality and makeup features are not showing.

3. The back camera quality is not good.

[RavikumarK]

F

[s23ultraAkash]

F ?

[goodthings]

Please clear catche and clear data of camera app and reset camera settings also reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also clear catche of what's app and uninstall this app and reinstall it again then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

1. Galaxy device Camera issue: ● Kindly check the physical condition of your camera lens.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

2. The whatsapp is a third-party application that is not developed by Samsung. Our team is trained specifically to assist with Samsung software and hardware-related issues.

For assistance with whatsapp, we recommend contacting their support directly.

You can reach the app developer through the email channel for which you please login to Play Store> select more option> select installed app> click on read more.

Warm Regards,
Samsung Customer Support

[s23ultraAkash]

I do everything, but the issue is not resolved.