Original topic:

Issue in S21 FE exynos

(Topic created on: 02-17-2024 09:59 AM)
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Panda008
Active Level 6
Options
Galaxy S
I was playing bgmi in my s21 fe on 4g network for around 1 year and had no problem....but yesterday I've installed air fiber and the game suddenly my phone started to framedrop after using it...but it's only skipping the frames when I'm using 5G and wifi otherwise it's smooth...do you guys facing the same?
5 Comments
Justahuman56
Active Level 6
Galaxy S
Was your phone overheating at that time ?
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Justahuman56
Active Level 6
Galaxy S
I have heard of s21 fe exynos overheating or battery drain when using on 5g and overheating cuz performance issues and that will definitely cuz framedrop
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Panda008
Active Level 6
Galaxy S
Nope it's not because of heating because yesterday I've started the game with wifi on and it was a laggy experience... but as soon as I switched to the 4G after 15 minutes of gaming the game was running smoothly
Anonymous
Not applicable
Galaxy S
This is the issue with wireless networks not the problem of the phone I also have same issue with airfiber ...it work good with fiber connection no framedrop
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share images, and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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