Issue after later UI 7 and android 15 update

[Sonianand]

Dear Support Team 

I would like to bring to your attention an issue I’ve been facing on my Samsung S22 after the latest update.

The app icons are either getting swapped with each other or disappearing entirely, leaving behind blank spaces on the home screen. I’ve already tried restarting the device and resetting app preferences, but unfortunately, it hasn’t resolved the issue.

Could you please advise what steps I should take to fix this?

[BiRdMaN]

Send an error report along with log files to customer support through this members app and Samsung will add/fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊

[armlinker4639]

Try doing this:
Remove all the apps and folders from the home screen then restart your device.
Now place the apps and create folders on the home screen and check if the issue still persists.

You can also report it through the app itself.
Open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query.

If this solves your query I'll appreciate if you could accept my comment as solution by clicking on the dots on the top right of my comment 😊

[goodthings]

It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Sonianand]

I have already shared log files and images and am waiting for your response for approximately 10 days