Original topic:

Issue/ Bug with Device Care

(Topic created on: 2 weeks ago)
141 Views
Rochitd14
Active Level 2
Options
Galaxy S
I have noticed a weird and interesting bug, Last night I charged my S24 ultra to 100% at around 12:15 am and the since last charge section in battery is showing that I have used 13% of battery but my current battery percent is 89%. So, where I get that 2% of charge?
Same with battery usage for today, as I've telled when I removed unplug my device, but even in it it is showing that extra 2%.

But it was not the case when I first launch my device today. Every reading was correct but after sometime when I check it, it was showing this extra reading.

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2 Comments
sammy25
Active Level 9
Galaxy S
Send error report , looks like a bug
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to investigate further and resolve this issue. Please also share the full description, photos, or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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