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Original topic:

Incoming Call drops after attending

(Topic created on: 10-23-2021 12:00 PM)
Saul0fTarsus
Beginner Level 2
Options
Galaxy S

Hi,

I am experiencing call drops in the incoming calls. After attending calls, it drops immediately and the weird part is, other end person is not experiencing this call drop!!. Its keeps ringing. I have checked with the same operator and another operator. The issue is the same.

As I recall, this issue started after updating to One UI Ver. 3.1 and Android 11

6 Comments
ProgRidha
Active Level 7
Options
Galaxy S
I don't know if this will work but did u try to clear cache of phone app or even clear data (note that clear data will delete all the calls history etc)


And First check if your samsung phone app is updated


https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.dialer&cId=000005515465Screenshot_20211024-005024_Settings_40115.jpgclipboard_image_1635026080260_1635026080260.jpg
0 Likes
MohammedSijah
Expert Level 1
Options
Galaxy S
Hello,
Please check wheather you can attend calls with your volume-up button.
(To activate that feature, (Go to Settings > Accessibility > Interaction and dexterity > Answering and ending calls > Press volume up to answer.)

If that doesn't work,

》Make sure your device software is up-to-date.
(Settings > Software update > Download and install)
》Clear Cache and Data of your "phone" App. (Plz note this will clear your call history)
(Settings > Apps > Phone > Storage > Clear Cache > Clear Data. )
》Update all apps from both Playstore and Galaxy store.

If still the problem persists,
Check what happens in "safe mode".
(Press and hold the power off button. ( 🔴 Red button on the screen).To exit the safe mode, just restart the device).
Samsung_specialist
Community Manager
Options
Galaxy S

Thanks for your help on this!

0 Likes
Saul0fTarsus
Beginner Level 2
Options
Galaxy S
No. That's also not working
0 Likes
MohammedSijah
Expert Level 1
Options
Galaxy S
Wipe your cache partition.
(Simply connect your device to the computer via data cable (or just insert a c-ported headset) > Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.)
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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