Original topic:

Images in gallery not dound

(Topic created on: 04-26-2024 10:29 PM)
206 Views
Dreamcatchers
Beginner Level 4
Options
Galaxy S
My pictures in gallery has suddenly vanished. I already checked the trash forlder in both gallery and google photos, the secure folder and my files. I have turned on 'show hidden files' and still no images. Can anyone help me figure out what went wrong and how can i get my images back? 
Thank you in advance
3 Comments
ojwh
Active Level 9
Galaxy S
Try restarting your phone. Startup triggers a gallery scan. See if this helps.

For the future: It is always a good idea to backup your images/files. Connect your Microsoft account to Samsung to do this via OneDrive, etc.
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rincempaylose
Beginner Level 2
Galaxy S
Dear Samsung,

My new S23 Ultra paint is chipping from the camera guard and bottom side.

Can I get a replacement?🥵🥵🥵
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Samsung_specialist
Community Manager
Options
Galaxy S

Please follow the following troubleshooting steps, which might help to solve the issue:

Turn on Show hidden system files:
search and navigate to (My Files) app
(My files > More Options (three vertical dots) > Settings > show hidden system files switch)

Check the trash in My Files and Gallery:
My Files: My Files app > scroll down and tap on the Recycle bin > touch and hold the missing file > Restore all.
Gallery: Gallery app > Menu (the three lines) > Recycle bin > Touch and hold on the image, or select the images you want > Restore

Check synced files:
(Launch Samsung Cloud app > Press on Gallery > Choose Microsoft one drive if not yet synced and look for the missing images).

Restore the Gallery files backup data:
Samsung Cloud app > Restore Data > Restore > Done

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