Original topic:

I'm facing issues with one ui home after new security patch update!! Help

(Topic created on: 05-25-2024 09:35 AM)
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Ironman7700
Beginner Level 2
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Galaxy S
It's not working properly at all
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Also clear catche of One UI home app. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we're aware of this issue and are working on a software update (SW patch) to improve the situation. Please keep your device's software version up to date. In the meantime, you can try the following steps as a temporary solution to avoid the problem you're currently facing before the fix is released.

Temporary Workaround Steps:

1. On your new phone (the problematic device), go to Settings > Apps > One UI Home > Storage, and tap 'Clear Data'.

2. On your old phone, open the Gaming Hub (Game Launcher) app > Tap More (in the bottom right corner) > Go to Settings > Show Game Apps > Select and set to 'In Gaming Hub and the Home and Apps Screens' option.

3. Use Smart Switch to transfer your data again, choosing to overwrite existing files.

4. After transferring, set the 'Show Game Apps' option back to 'In Gaming Hub Only' on your new phone (the problematic device). To do this, open the Gaming Hub app > Tap More (in the bottom right corner) > Go to Settings > Show Game Apps > Set to 'In Gaming Hub Only'.

Alternatively, you can try the simplified method:

1. On your new phone (the problematic device), go to Settings > Apps > One UI Home > Storage, and tap 'Clear Data'.

2. Use Smart Switch to transfer your data again, choosing to overwrite existing files.

3. Wait for the data transfer to complete by monitoring the progress through the Quick Panel Notification. Once it's done, you can start using your new phone.

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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