I have a problem after updating. What should I do to solve the problem?

[Omy1]

This update came to my phone a few days ago. After installing the update, I saw some problems. One of the problems is the mobile.This update came to my phone a few days ago. After applying the update, I noticed some problems. One of the problems is that the mobile is getting very hot, it is getting hot while charging, the charge is draining very quickly, and the screen is getting hot. The main problem is that after updating the phone's battery, the phone battery is providing very poor support. 

S23

[BabaluKaushik]

Yes same problem

[BabaluKaushik]

In S23ultra

[iamrohitkm]

It will resolve going on i feel the same on s23 ultra

[Royal_RJ]

The same problem is in my device after the update. Sometimes, without using a phone, it is heating too much, then switching off my device for some time, but the phone is heating. Maybe any application is working in the background but didn't find anything. Only system applications are there.

[cs_member10 · Accepted solution]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

5. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support