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02-13-2025 04:06 PM in
Galaxy SSolved! Go to Solution.
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02-13-2025 04:55 PM in
Galaxy SWhy this is the case:
* Encryption: Modern smartphones use strong encryption to protect your data. This means that your PIN is not just a simple code, but it's used to decrypt your entire device.
* Security: Allowing a way to bypass the PIN without a factory reset would create a major security vulnerability, making it easier for thieves or unauthorized individuals to access your phone.
What you can do:
* Keep trying: If you have any possible combinations in mind, try them. You might remember it eventually.
* Factory reset: If you're sure you can't remember the PIN, you'll have to perform a factory reset. This will erase all data on your phone, so hopefully you have a recent backup.
How to perform a factory reset (if necessary):
Since you can't access the phone through normal means, you'll need to do a hard reset:
* Power off your phone: Hold the power button and select "Power off."
* Enter recovery mode: Press and hold the Volume Up button and the Side button (power button) simultaneously until the Android recovery screen appears.
* Navigate with volume buttons: Use the Volume Down button to highlight "Wipe data/factory reset."
* Confirm with power button: Press the Side button to select.
* Confirm again: Highlight "Factory data reset" and press the Side button.
* Reboot: Once the reset is complete, select "Reboot system now."
Important notes:
* Backup: If you had a Google account synced to your phone, you might be able to restore some of your data after the reset.
* Samsung Find My Mobile: If you had this feature enabled, you might be able to use it to remotely reset your phone. However, this will still erase your data.
I understand this is frustrating, but unfortunately, there's no easy way around this due to security reasons.
If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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02-14-2025 09:30 AM in
Galaxy S- Mark as New
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02-14-2025 10:15 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you kindly visit the service centre. They will provide you with all the information in a better way after inspecting the device physically.
You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
