Original topic:

Horizontal grey lines on S24 Ultra

(Topic created on: 11-15-2024 06:06 PM)
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joy1118
Beginner Level 2
Options
Galaxy S
Facing an issue with S24 Ultra having three horizontal grey lines at 1/3, 1/2 and 2/3rd of the scree in greyscale and some solid colors, and quite visible even if I don't crank down the display brightness to the minimum. 

Previously I had one line which was more visible and had my display replaced under warranty. Now it has three and quite distracting. 

Is it a documented issue? Should I followup with the service center again to get the display replaced again?

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8 Comments
ABL2021SGFan
Active Level 8
Galaxy S
Is it only in Greyscale or is it there regardless of any display setting?
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joy1118
Beginner Level 2
Galaxy S
It is regardless of display settings and visible in shades of grey and also in solid colors like cyan, brown.
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ABL2021SGFan
Active Level 8
Galaxy S
Try turning off Vivid mode and switch to Natural mode......
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Abhirx
Active Level 5
Galaxy S
Why should he?
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ABL2021SGFan
Active Level 8
Galaxy S
Wadyu mean by "Why should he?" I'm trying to help him out...
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Abhirx
Active Level 5
Galaxy S
Why should he change settings, he should be able to use the phone however he likes.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you visit the service centre where your product was previously serviced. They will provide you with all the information in a better way after inspecting the device physically.

Warm Regards,
Samsung Customer Support

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Maverick77
Active Level 6
Galaxy S
Thats s24 ultra display problem.
Its colour banding issue and its almost present in every s24 series phone.
Even s23 Ultra has this problem but its very less compared to s24 ultra
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