Original topic:

Highly disappointed with samsung

(Topic created on: 07-26-2025 02:43 AM)
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RohitAgrawal555
Active Level 3
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Galaxy S
Since the day i updated my device s22 ultra to android 15 and installed all latest patches.. i become much frustrated with the device.. i have almost buyed 12 out 14 phone by galaxy flag ships for the very first time after update i lost camera quality frequently freezing heating just fed up..
I am software engineer and i understand why samsung is doing this all.. push atleast one stable fix.. or else in future i will never go with samsung again 

Almost all old flagship expect s25 ultra are complaining on this ui7 update..
Why samsung is not giving any solution bloody binary no. Is also a type of scam or hoax bcoz we can't install android 12 or 13 on our device by flashing firmware.. if i remember my phone camera quality was just fantastic when it was running on andorid 13.. no camparison of camera just awesome and now lol.camera app freeze 100 times a day phone get heated loke it will blast in my hand.

Wake up samsung wake up else u will loose your customers 
6 Comments
Samsung_OneUi
Expert Level 5
Galaxy S
Which phone?
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Galaxy S
S22 ultra
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Samsung_OneUi
Expert Level 5
Galaxy S
Ohh
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.

Please note that any issues that may arise after the update could be due to various usage factors or other circumstances. We want to assure you that we are always here to assist our customers with any challenges they may encounter post-update as per Samsung guidlines.

If anyone facing the issues post update, we request them kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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