I just got a green line few hours ago on my Samsung S23 when I was watching Instagram reels 🥹 I used all my savings to purchase this device.💔I didn't even update software for last 4 months just to avoid the issues. It's not water damage or physical damage from my end, device is clean.
Based on other users experience, once a green line appear , then there is high chances for more lines to appear soon. So we can use our phone as Green Screen . I bought this device from US 🇺🇸 , so customer support in India 🇮🇳 won't help at all .
I'll never purchase any Samsung device again till they have a solution for this because millions of people face this. 😠 Highly disappointed😞
I was a loyal Samsung fan . I used months of my savings to purchase this device and now, for Samsung's fault, why should I pay 8k +💰 for screen replacement, better throw this away and use a Nokia keypad phone .I will use this device to chase street dogs 🐕 away from my backyard.
They now asked me to update the software... maybe so I can enjoy a full rainbow 🏳️🌈 pride festival on my screen instead of just one green line.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for overseas devices.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
