High Quality support problem

[sandineni]

I have been using oppo enco air 3 pro for a while now but I was unable to turn on LDAC, or Hi Res audio with my samsung galaxy s23. But it was supporting with my friends oneplus mobile. Is there any way to solve this issue.

[BomaInternational]

Visit nearby services center of samsung

[sandineni]

For sure I will

[sandineni]

I don't think problem is with device rather with software because it's not only problem with my samsung device but also A34 which I have tested

[BomaInternational]

I also Samsung Galaxy A34 5G please tell me your problem I try in my phone

[sandineni]

Ok,
Step 1: pair your oppo enco air 3 pro with a34.(you might need heymelody app).
Step 2: turn on LDAC in your mobile settings(in developer mode).
Step 3: again goto LDAC see it's still on LDAC or not.
Step 4: if LDAC is ON goto heymelody app and turn LDAC ON which is under High quality settings. If every was successful then problem is with my device.
Step 5: if your LDAC is OFF then problem is with software.

[BomaInternational]

I haven't oppo enco air 3 pro can I try another Bluetooth device like samsung level U2

[sandineni]

I don't think that would be relevent

[BomaInternational]

Ok I will try that and told you

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Path: Settings app>Developer settings>Bluetooth Audio Codec. If a particular codec is grey out it means not supported by phone or headset.

However, If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support