Heating issue in S21 Plus after February 1, 2025 Security Patch.

[RHANS-S24Ultra]

After the update to Security Patch Level 1 February 2025, S21 Plus is having heating issues and Google LLC version 16.6.28.ve.arm64 is not working properly. I have just checked it thoroughly. If any of you are facing the same issue or any other issue after the update of S21 Plus, please share your comments.

My S21 Plus was working very well. 

Does Samsung do this intentionally by giving wrong updates to old phones in order to sell New Phones?

[gauti123]

I'm not updating my phone because of that green line problem.

[RHANS-S24Ultra]

Does Samsung do this intentionally by giving wrong updates to old phones in order to sell new phones?

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your heating concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists and Google version issue, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[Abhay010101]

Patak do phone dijiye

[Fardeen123]

Aaj 6 mahine se mene koi update nhi kiya sukoon se hu warna hr update ke baad rona rhata hai